Thought Reviews

Love this brand and the company ethos. Beautifully feminine yet modern clothes. I could buy everything on this site everytime I visit! Simple and classic designs lovely materials.

I have purchased from thought several times and am happy with the clothes which have been good quality and last.
Nice to see a range of different sizes and styles with some unique items. This is probably now my fav online shop.

Ordered some socks, received shipping confirmation but they were never delivered, contacted Thought via their online message page but they never responded so I phoned them 4 times each time them promising to ring me back, they never did, the woman who answered the phone said they would be changing their staff soon and hopefully their service would improve, sadly that doesn’t solve my problem now, I have had to ask PayPal to intervene.t

No respect or do listen the customer issues. The customer service people use email template to reply or do not bother to reply. Need to call and pray for solution. First time bought from this brand and definitely last time. I use my regular brands to buy things at least I get respect and response in a way I deserve as a customer.

I have ordered twice now in the space of a week. Order 1: beautiful cotton fabric and well tailored jumpsuit in a unique Sicilian style print. Sent with complimentary excellent quality bamboo socks!
Order 2: 2 mens shirts that I bought as womenswear - amazing cotton fabric with a really unique map print on it - again sent with complimentary bamboo socks!
Beautifully wrapped, dispatched quickly. Really great quality. Appreciated the NHS discount code too - thank you!

I accidentally came across this brand by buying a pair of thought.com trousers from Tkmaxx. I loved them so much I went online and brought more clothes.
The sizes are slightly generous, the quality is excellent.
I don't know how green they actually are, this seems to be their selling point.
I would buy again especially during sales.
No problems with delivery or anything.

Had to give one star as not possible to give zero.
Thoughtless clothing would be a more appropriate name. It seems you can order things from the site and yet they don't actually have them!! A few days later a jolly email appears saying 'we are happy to tell you we have refunded your payment'!!
How flaming disappointing! Nothing happy here!! I fail to see how you can make such a balls up on a website. Definitely wouldn't try shopping here again!

I ordered 5 items and had to return 3 of them. 2 were faulty and 1did not fit quite right. The other 2 I kept, the dress you can see threats here and there, the quality definitely doesn’t justify the price, very unfortunately. I really wa excited about receiving those items and they were quite disappointing for the price you pay! I would not recommend again as there are other ethical and substantial brands out there that offer much better quality and cheaper price.

Nice clothes and sustainable packaging, which was lovely, but 2 months after my order I received a physical catalogue by post, printed on thick glossy paper and held together by a plastic sticker... Definitely not as ethical/eco-friendly a company as they claim to be, I wonder if they only use the "thoughtful" branding to ramp up the prices.

I've bought a few things from Thought. I like the paper packaging and natural fabrics. No problems with returns either. But I didn't realise until I looked at a label to check washing instructions that the garments are made in China. Given China's human rights and environmental record for me this calls into question Thought's ethical claims.

I ordered some socks as a Christmas present for a family member- they sent me the link so it should have been fairly straightforward. After 9 days and 3 promises of delivery the socks still have not arrived.
I cannot review the product as it has not been received. I can review the service is shocking from the courier- Hermes. Had I known they were using Hermes I would not have ordered from them as they are the worst courier service in my opinion

Brought a jumpsuit, but when it came it had a huge miss coloured path on one of the shoulders. Since I live outside the UK, they do not offer free return, even if what they sends you is broken:( I am a student, so I had to save up a lot to be able to afford this. Now I don’t even have the money to afford getting a exchange.

This company fails to adhere to GDPR. It keeps sending its catalogue even though (1) I never permitting any form of marketing in the first place; (2) I have sent two emails requesting that my contact details are removed from all marketing; (3) I have been returning the catalogue to sender for almost two years.

Bought two items from Bamboo fabric using the August discount code. Absolutely thrilled. I have skin problems and can only sleep with Bamboo bedding so finding clothes I can wear without problem is really difficult. I am normally a size 12 but ordered size 10 based on reviews and they fitted perfectly, so cool and comfortable. I'll be back. Arrived within 3 days.

This complaint has been resolved. Thank you to THOUGHT.
I'm sure the clothes are lovely. I was pleased they post to Canada and paid of course the extra for that. I have just received a customs duty fee from Canada. Only if you look for the pale grey print do they indicate that might happen. I've been posting to Canada for 40 years and never had this. I thought it must be a scam but no. The fee turns out to be $23 for just one light top.